Website and Course Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Climbing Wall Services’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Climbing Wall Services’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 67 Sorby Street, Sheffield, South Yorkshire, S4 7LA. UK.

Company No. 05113021.

The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, personal information may be stored by us for use by third parties.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, images and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Course Terms and Conditions:

Climbing Wall Services is the trading name of Crookes Climbing Ltd.
Booking Procedure
Course bookings can only be made by using the Crookes Climbing Ltd course booking form overleaf. Directions, course start times and an accommodation list will be sent on receipt of full payment.
The course fee must be paid in full no later than 15 working days prior to the start of the course.
A provisional booking will not be accepted as confirmed until full payment is received.
Crookes Climbing Ltd reserves the right to re-allocate the course place to another delegate if fees are not paid on time.
All transfer charges must be paid on receipt of the invoice.
Please note that these payment conditions override any credit terms held by existing account customers.
Cancelling Courses
All cancellations must be made at least 15 working days prior to the start of the course.
If the booking is cancelled within 15 working days prior to the start date of the course, or if a delegate fails to attend the course, there will be no refund of fees.
Transferring Courses
If a delegate wishes to transfer a booking, within 15 working days prior to the original course date, to a later date, there will be a surcharge of 25% of the course fee. Course bookings cannot be transferred more than once. If that transfer is subsequently cancelled the surcharge will remain payable.
Changing Delegate Details
There will be no charge if a substitute person wishes to replace the original delegate. Please inform our office of any change to the original booking prior to the course commencing.
Course Content
Crookes Climbing Ltd training courses are constantly updated and improved and we reserve the right to alter any of the courses’ content without prior notice.
Our training manuals are provided in English. Please contact us prior to course booking if you have any special requirements.
Our training courses are based on UK regulations.
Cancellation of courses by Crookes Climbing Ltd
Crookes Climbing Ltd reserves the right to cancel a course at any time without liability. In these circumstances, delegates will be offered an alternative date, a credit note or a full refund.

It should be understood that work at height and adventurous activity courses, of all levels, involve a certain amount of physical and mental exertion. Certain medical conditions are definite contra-indications to safe and successful work at height and participation in some activities.
As a minimum, we require you to sign this form to show that you are historically free of the conditions listed below, and therefore there is no reason to exclude you from participation in a course or activity. If any of the conditions listed below apply to you, please advise your trainer. Or if you prefer, feel free to outline any relevant details on the back of this form. You will not necessarily be excluded from all elements of the training course.
Contra-indications to working at height include, but are not limited to, the following:
• Heart disease / chest pain
• High blood pressure
• Epilepsy, fits, blackouts
• Fear of heights / vertigo
• Giddiness / difficulty with balance
• Impaired limb function
• Alcohol or drug dependence
• Psychiatric illness / counselling
• Diabetes

If you do not have a medical certificate addressing these points, you must sign (on the front of this document) to confirm the following statement:
“To the best of my knowledge I do not suffer from any mental or physical condition, including those mentioned above, which could interfere with my ability to work at height in a satisfactory and safe manner or put myself or others at risk through my participation in these activities.”

We reserve the right to refuse training to any person without an appropriate medical certificate or who is unwilling to sign the above statement.

Acceptance of Risk
Crookes Climbing Ltd. accepts its responsibility to make its courses as safe as is reasonably practicable. However, adventurous activities and work at height are inherently hazardous and cannot be completely risk free, however hard we try.
Accidents and injuries can happen without any contributory negligence from the provider or its staff. Crookes Climbing Ltd. can accept no responsibility for loss or damage to personal property or for personal injury not arising as a result of its own act or default.
I (the participant) understand and accept the above statements and accept that I have a responsibility to take careful note of instructions and to act in a way that will minimise the likelihood of injury.