WHAT IS ANNUAL SERVICE AND WHAT HAPPENS TO MY DEVICE?
Service is an annual process to make sure that your device is operating properly and any worn parts, like the webbing, are replaced. Head Rush requires this annual check-up for all our devices to maintain the warranty and to comply with safety standards.
When we receive your device for service, it goes through a 62-point inspection process. The internal components are checked to ensure they are still in good condition, and any repairs or updates are made if required. Some devices have parts that are replaced every year, like the retraction spring in the zipSTOP Zip Line Brake, to maximize its performance.
Finally, each device is reassembled, tested on the TRU TEST where the full range of weights are applied to make sure it is performing properly, and thoroughly cleaned. It is then ready to be shipped back to you and put into use again.
DOES MY DEVICE REALLY NEED TO BE RECERTIFIED EVERY YEAR?
Yes, it does. After all, our devices are life safety devices, and they deserve a thorough check-up once a year. Beyond that, an annual service is required to comply with Regulation (EU) 2016/425, which states that Category III life safety devices must be inspected annually by the manufacturer to maintain the performance of the device for its lifespan. Annual service really is an essential part of ownership of Head Rush devices and provides reassurance and peace of mind for these life safety devices.
HOW DO I SPEED UP THE PROCESS AND GET MY DEVICE BACK FASTER?
First, contact us and book your service. We can't check-in or service your device without a confirmed booking. Once you have completed the booking form, an order confirmation will be sent to your email address. Second, ship your device! We can arrange collection via DPD on a next day service. Once we receive your device, you will be notified with progress updates.
Also, know that we have a busy season for annual service that starts in October and goes through early spring. If you can plan ahead to send your device in during other months, we'll be able to get it back to you quicker than during the busy season.